1. Who we are
Grov is a brand operated by [NORFH LEGAL NAME] (UEN [UEN]), a company registered in Singapore with its registered address at [REGISTERED ADDRESS] ("Grov", "we", "us", "our"). These Terms govern your use of grov.norfh.com (the "Site") and any enquiry you submit through it. By using the Site or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the Site.
2. What we do
Grov provides advertising management and related creative production services to interior design and renovation firms. The Site is an informational and lead-generation tool. Submitting an enquiry does not create a client relationship, a contract for services, or any obligation on either party. A client relationship begins only when a separate written service agreement is signed by both you and Grov.
3. Enquiries and free offers
Any offer described on the Site — including the free photoshoot — is subject to availability, eligibility, and the specific terms confirmed to you in writing at the time. We may limit, change, or withdraw any offer without notice. Free-offer eligibility is limited to Singapore-based interior design and renovation firms and to one instance per firm unless we agree otherwise in writing.
4. Fees, billing and cancellation
The following applies once a service agreement is in place. Where these Terms and your signed service agreement differ, the service agreement prevails.
- Fees. Services are charged as a recurring monthly fee, as set out in your service agreement. Advertising media spend (the amount paid to Meta or other platforms) is separate from our management fee and is your responsibility unless agreed otherwise in writing.
- No lock-in. There is no minimum contract term. You may cancel at any time.
- Notice. To cancel, give us at least 14 days' written notice so that live campaigns can be wound down cleanly. Cancellation takes effect at the end of the notice period.
- No refunds. Monthly fees already paid, and media spend already committed or spent, are non-refundable.
- Results. We do not guarantee any specific outcome, including any number of leads, level of sales, cost per lead, or return on ad spend. Advertising performance depends on factors outside our control, including your pricing, your sales follow-up, market conditions and platform behaviour.
5. Client responsibilities
If you engage us, you agree to provide timely access to your advertising accounts, assets and approvals as reasonably required, and to ensure that any materials you supply (including project images and text) are accurate and that you hold the rights to use them.
6. Intellectual property
All content on the Site — text, layout, graphics, logos and the Grov and NORFH marks — is owned by [NORFH LEGAL NAME] or its licensors and may not be copied, reproduced or reused without written permission. Aggregated, anonymised performance data and insights derived across accounts remain our property and may be used to improve our services, provided no individual client is identifiable.
7. Third-party platforms
Our services involve third-party platforms such as Meta (Facebook and Instagram). Your use of advertising through these platforms is also subject to their terms. We are not responsible for the availability, decisions, policies or actions of those platforms, including ad account reviews, rejections or suspensions.
8. Disclaimers and liability
The Site and its content are provided "as is". To the fullest extent permitted by Singapore law, we exclude all warranties not expressly stated, and we are not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue, data or business, arising from your use of the Site. Nothing in these Terms limits liability that cannot be limited by law. Where our liability cannot be excluded, it is limited to the fees paid by you to us in the three (3) months preceding the event giving rise to the claim.
9. Changes
We may update these Terms from time to time. The version published on the Site at the time you use it applies. Material changes to service terms for existing clients will be handled through your service agreement.
10. Governing law
These Terms are governed by the laws of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts.
11. Contact
[NORFH LEGAL NAME] — [CONTACT EMAIL] — [REGISTERED ADDRESS].